Privacy Policy

We collect information you voluntarily provide when you:

• Submit a booking request - name, email address, phone number, preferred service, date and time, and any special requests you choose to share.
• Send an enquiry - name, email address, optional phone number, and the content of your message.
• Browse the website - standard server logs may record your IP address, browser type, pages visited, and referring URL. We do not use tracking cookies beyond what is strictly necessary for site functionality.

We do not collect payment card details. All payments, where applicable, are handled through trusted third-party providers.

We use the information we collect to:

• Process and confirm appointment bookings.
• Respond to enquiries and provide customer support.
• Send transactional emails (booking acknowledgement and confirmation).
• Improve the website and services based on aggregate, anonymised usage data.
• Comply with applicable legal obligations.

We do not use your information for automated profiling, targeted advertising, or any purpose beyond what is described above.

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service providers - we use a transactional email provider (SMTP) to deliver booking and enquiry notifications. These providers process data solely on our behalf and are contractually bound to protect it.
• Legal compliance - we may disclose information where required by law or in response to valid legal processes.

Booking records and enquiry data are retained for a maximum of 24 months from the date of submission, after which they are permanently deleted. You may request earlier deletion by contacting us at reservation@relaxthaispadaman.com.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Withdraw consent at any time where processing is consent-based.

To exercise any of these rights, please contact us at reservation@relaxthaispadaman.com. We will respond within 30 days.

Our website uses a minimal set of functional cookies to maintain site functionality (e.g., session security for the admin panel). We do not use third-party analytics cookies, advertising pixels, or cross-site tracking technologies.

We use Google reCAPTCHA on booking forms to prevent automated abuse. reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is stored on secured servers with access restricted to authorised personnel only.

Whilst we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately so we can remove it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent revision. Continued use of the website following any changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact: